In Don’t Make Me Think, Steve Krug gives a spot-on guide to website usability— all that stuff that helps visitors to your site find what they’re looking for. What Krug’s book doesn’t touch on is the relationship between usability and search engine optimization (SEO) —how visitors actually find your site in the first place.

I really don’t fault Krug for this (too much) since it’s not his area of primary expertise, and there’s plenty written elsewhere on SEO. Still, a nod to SEO might have been nice since some principles of usability that Krug advocates can appear to be in conflict with best practices in SEO.

If you’ve read Krug’s book along with a few guides to SEO, you probably know what I mean.

The current maxim for SEO is “content is king” with textual content sitting high atop the searchability throne. If you want search engines to find your site, you need good copy. A picture may say a thousand words to most of us, but to bat-blind Web crawlers, a picture only whispers whatever you can squeeze into its alt tag.

In contrast, to make sites more user-friendly, Krug suggests you “Get rid of half the words on each page, then get rid of half of what’s left.” (Cue hearty shouts of approval from graphic designers everywhere.) Read the rest of this entry »

Building a great website involves more than memorable design and clever content. If a site doesn’t behave the way the user expects it to, if it loads slowly or puts obstacles between you and what you’re looking for, it’s going to sabotage itself.

Or, to put it another way, do you shop at Amazon.com because of the clever, cryptic navigation or because you can buy things without thinking too hard about the process? Do you keep returning to Wikipedia because of the massive homepage animation with the “click here to skip” button that appears every time you visit, or because you can go straight to the information you’re looking for? The user’s efficiency counts, no matter what kind of site you run.

Part of my responsibility at Hile Design is making the sites we build work (in both the user experience and technical senses of “work”), and as of now that includes our own website. Every feature, page and behavior on our new website has been brought up, shot down, reviewed, considered, revised and reconsidered before being added. On the agenda from the beginning, though, was a way to allow any user to browse our portfolio on their own terms rather than ours. I pushed hard to ensure that as little as possible gets in the way of what you’re looking for. We might be a design and marketing shop, but usability is as vital a part of marketing as the appearance. Read the rest of this entry »